Data Deletion
Delete your app data or entire account anytime, right from the app. No email required.
You can delete data from a specific app or delete your entire Zovia account. Both options are available directly in the app, no email required.
Delete data from one app (e.g., just Zots) while keeping your Zovia account and other apps intact. **Preserves:** Your account, other apps, purchase history **Deletes:** Only data from the selected app
Permanently delete your Zovia account and ALL data across ALL apps. **Deletes:** Everything, account, all app data, settings **Preserves:** Anonymized purchase records (for legal compliance) **Warning:** This cannot be undone
Important distinction. **Signing out does NOT delete your data.** Your data stays in your Zovia account on our servers. You can sign back in on any device using your 28-character recovery code, your QR pairing code from another signed-in device, or your passkey if you enabled one.
Use the Delete My Data flow described below. Signing out only removes your session from this device. Deleting your data is a separate, intentional action.
**In-App Deletion Process:**
Every deletion action (app data or full account) requires a fresh biometric or device-passcode confirmation. This protects your data from accidental deletion or someone with brief physical access to your unlocked phone.
Deleting your entire Zovia account removes ALL your data from ALL Zovia apps permanently.
When you delete your entire account, we permanently remove:
Anonymous device credential, 28-character recovery code hash, optional email (if you added one), display name, passkey public keys, active session tokens, device records
**Zistil:** Inventory items, photos, structure templates, custom categories **Zots:** Counters, schedules, history, reminders, target goals **Zyve:** Calendar activities, places, schedules, family data, recurring events, intelligence cache **Zupply:** List items, pantry, receipts (with discounts), store visits, recipes, variants, matching memory **Zuzzle:** Game progress, scores, achievements, unlocks, saved games **Zynq:** Check-ins, alerts, nudges, caregiver and receiver profiles **ComingUp:** Tracked items, scanned documents, reminder rules **Zarden:** Plants, photos, care logs (when monetization launches)
**Spaces you own:** Ownership transfers to next active member (or deleted if you're the only member) **Spaces you're a member of:** You're removed, but Space remains intact **Shared items:** Converted to anonymous contributions or deleted based on policy
Device IDs, push notification tokens (FCM), active sessions across all devices, notification preferences, paired devices
Feature usage patterns, crash reports, performance logs, analytics events, session recordings
Understanding how deletion works behind the scenes:
When you delete your account, it's marked as **dormant** rather than fully removed. Your account record is replaced with a unique dormant ID, and authentication is disabled. This allows us to: • Maintain audit trail for GDPR/CCPA compliance • Preserve anonymized financial records legally • Prevent immediate account recreation tied to the old identity
When you confirm deletion, your data is removed from production servers **immediately**. There is no grace period, no soft delete, no 30-day waiting period. It's gone right away.
Deleted data may remain in encrypted database backups for up to 30 days before permanent purge. These backups are: • Not accessible to anyone (including our team) • Automatically deleted after 30 days • Cannot be used for data recovery • Fully encrypted at rest
We cannot recover your data after deletion. If you have important photos, inventory lists, or other data, **export it first** using the Privacy Dashboard's export feature.
Deleting your account does not trigger automatic refunds. If you purchased Premium or Gold tier and want a refund, request it through Apple App Store or Google Play Store **before** deleting your account.
If you own Spaces with other members, ownership automatically transfers to the next active member when you delete your account. If you're the only member, the Space and all its contents are deleted.
Yes. After deleting your account, you can create a fresh Zovia account anytime by opening any app and tapping "I'm new." Your previous data will **not** be restored. You'll start completely fresh with a new anonymous device credential and a new 28-character recovery code.