Data Deletion
Delete your app data or entire account anytime, right from the app. No email required.
You can delete data from a specific app or delete your entire Zovia account. Both options are available directly in the app—no email required.
Delete data from one app (e.g., just Zots) while keeping your Zovia account and other apps intact. **Preserves:** Your account, other apps, purchase history **Deletes:** Only data from the selected app
Permanently delete your Zovia account and ALL data across ALL apps. **Deletes:** Everything—account, all app data, settings **Preserves:** Anonymized purchase records (for legal compliance) **Warning:** This cannot be undone
**In-App Deletion Process:**
Deleting your entire Zovia account removes ALL your data from ALL Zovia apps permanently.
When you delete your entire account, we permanently remove:
Email address, phone number, display name, authentication tokens, session data, OAuth providers
**Zistil:** Inventory items, photos, insurance records, appraisals, custom categories **Zots:** Counters, schedules, history, reminders, custom templates **Zyve:** Calendar activities, locations, schedules, family data, recurring events **Zuzzle:** Game progress, scores, achievements, unlocks, saved games
**Spaces you own:** Ownership transfers to next active member (or deleted if you're the only member) **Spaces you're a member of:** You're removed, but Space remains intact **Shared items:** Converted to anonymous contributions or deleted based on policy
Device IDs, push notification tokens (FCM), active sessions across all devices, notification preferences
Feature usage patterns, crash reports, performance logs, analytics events, session recordings
If you're using Zovia apps as a guest (not signed in with email or phone), signing out will **permanently delete** all your data.
**Before signing out as a guest:** All your app data, progress, and settings will be deleted immediately and cannot be recovered. If you want to preserve your data, create an account with email or phone **first** (your data will be linked to the new account automatically).
Understanding how deletion works behind the scenes:
When you delete your account, it's marked as **dormant** rather than fully removed. Your username/email are replaced with a unique dormant ID, and authentication is disabled. This allows us to: • Maintain audit trail for GDPR/CCPA compliance • Preserve anonymized financial records legally • Prevent account recreation with same email immediately
Guest users are **fully deleted** (not dormant) because there's no recovery mechanism without email/phone. The account record is completely removed from the database.
When you confirm deletion, your data is removed from production servers **immediately**. There is no grace period, no soft delete, no 30-day waiting period. It's gone right away.
Deleted data may remain in encrypted database backups for up to 30 days before permanent purge. These backups are: • Not accessible to anyone (including our team) • Automatically deleted after 30 days • Cannot be used for data recovery • Fully encrypted at rest
We cannot recover your data after deletion. If you have important photos, inventory lists, or other data, **export it first** using the Privacy Dashboard's export feature.
Deleting your account does not trigger automatic refunds. If you purchased Premium or Gold tier and want a refund, request it through Apple App Store or Google Play Store **before** deleting your account.
If you own Spaces with other members, ownership automatically transfers to the next active member when you delete your account. If you're the only member, the Space and all its contents are deleted.
Yes! After deleting your account, you can create a **new** Zovia account with the same email address anytime. However, your previous data will **not** be restored—you'll start completely fresh.